'Disruptive innovation' is an idea promoted by the late Clayton Christensen of Harvard Business School. Francisco Marmlojeo argues in the latest University World News that 'We need to reimagine higher education, not just repair it' . ' Crises can make innovations that seemed previously impossible suddenly inevitable. There will be years of ‘a reckoning’ that higher education institutions will go through. But the ‘new normal’ we must shape needs to begin with the recognition that putting classes on Zoom isn’t change.'